FAQ
🍪 General
What products do you sell?
We offer freshly baked New York-style cookies in various flavors, including classic, filled, and seasonal special editions. They are all handmade with love and weigh approx. 120g after baking.
Are your cookies fresh?
Yes, all cookies are produced to order and freshly baked.
What ingredients do you use?
Wherever possible, we use local Swiss ingredients. The eggs come from Sternenhof in Baar, ZG, from free-range chickens. All our cookies exclusively contain chocolate from Felchlin in the canton of Schwyz. We source our pistachios, nut butters, and freeze-dried fruits from KoRo Handels GmbH.
Can I warm up your cookies?
Of course! They taste best if you warm them up for 10-20 seconds in the microwave or for 2-3 minutes at 180°C convection in the oven.
Where can I buy your products?
Online in the shop and at selected markets and events. Follow us on Instagram or subscribe to the newsletter to not miss anything.
📦 Shipping & Order
How long does shipping take?
Shipping usually takes 1-2 business days.
How are the cookies shipped?
Our cookies are carefully packed individually and then in shipping boxes and sent with Swiss Post.
Can I track my order?
Yes, if tracking is available.
❄️ Shelf life & Storage
How long do the cookies last?
5-7 days at room temperature, airtight. For this purpose, we have specially developed our resealable pouches, or alternatively, a Tupperware container can be used.
Can I freeze cookies?
Yes, up to 3 months. Thaw at room temperature (2-4 hours depending on room temperature).
🌿 Ingredients & Allergens
Do your cookies contain allergens?
Yes, all our cookies contain gluten and, depending on the variety, also milk, eggs, soy, and nuts. They are listed for each cookie in the shop, both in the ingredient list and separately.
🎁 Other
Are gifts possible?
Yes, our cookies are perfect as a gift. Just enter the address of the person you want to give the gift to.
🎪 Events
Where can you be found?
At markets, pop-ups, and events in Switzerland.
Can you be booked for events?
Yes, absolutely. Feel free to contact us via our event page, you can find it in the menu above under "Events".