Data protection

Last Revised: May 6, 2026

Sweet Society operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a personalized shopping experience (the "Services"). Sweet Society is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is any conflict between our terms and conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Information do we Collect or Process?

When we use the term "personal information", we are referring to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or another person. Personal information does not include information that is collected anonymously or has been anonymized such that it can no longer identify or be associated with you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact Information including your name, mailing address, billing address, shipping address, phone number, and email address.
• Financial Information including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, method of payment, payment confirmation, and other payment details.
• Account Information including your username, password, security questions, configurations, and settings.
• Transaction Information including items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including the information you provide when communicating with us, such as when you submit a support request.
• Device Information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage Information including information about your interactions with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you We collect information, for example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services We collect information, for example, from your device or when you use our products or Services, or visit our website, and through the use of cookies and similar technologies.
• From our Service Providers We collect information, for example, when we engage service providers to enable certain technologies, and when they collect or process your personal information on our behalf.
• From our Partners and other Third Parties

How Do We Use Your Personal Information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, Customizing and Improving the Services. We use your personal information to provide the Services to you. This includes, for example, fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your configurations and items you are interested in, sending you notifications related to your account, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, such as by recommending products based on your purchases. This may also include using your personal information to better customize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing and advertising communications via email, text message, or postal mail, and displaying advertisements to you online for products or services for the Services or other websites, including based on items you previously purchased or added to your cart, and other activity related to the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal information to provide customer support and effective services to you, to respond to your inquiries in a timely manner, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to legal process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of or enforce our terms or policies.

How Do We Share Personal Information?

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, including vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• We share personal information with business and marketing partners that provide marketing services and advertisements to you. For example, we use Shopify to support personalized advertising with third-party services that are based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share information about you to serve you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you direct us or otherwise give us consent to share certain information with third parties, such as to fulfill your product requests, or use social media widgets or log-in integrations.
• We share personal information with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access and use of the Services to provide and improve the Services to you. Information you submit to the Services will be shared with Shopify, and with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services to you. In order to help grow, scale, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify will be the controller of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. You can find more information about how Shopify uses your personal information and your rights in the Shopify Privacy Policy for Consumers. Depending on where you reside, you can exercise certain rights regarding your personal information listed here on the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information located on these sites. Any information you provide on public or semi-public venues, including any information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your country of residence. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may deny your request as permitted by law.

• Right to Access/Know. You may have the right to request access to the personal information we hold about you.
• Right to Deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Manage Communication Preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and your rights, including those related to the data Shopify processes, please visit https://privacy.shopify.com/en.

You will not be subject to discriminatory treatment for exercising any of these rights. As permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us using the contact details provided below or by submitting your complaint to the relevant data protection authority. For the European Economic Area, a list of competent data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date accordingly, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone at , by email at info@sweetsociety.ch or by mail at Sweet Society, Nathalie Haas, Baarermattstrasse 8B, Baar, 6340, CH. For the purposes of applicable data protection laws, we are the data controller of your personal data.